Refund policy

Refund policy

If your product requires repair or in-house service and is still valid under our one-year warranty, we will gladly cover all shipping and handling costs free of charge. 
We are committed to providing you the best possible customer service even after a purchase has been made. However, there are certain limitations based upon our warranty policy. These limitations read as follows:

1. The MiLi product that you’ve purchased is still within the warranty period. (This warranty period ends one year after the date of purchase. You must provide a valid sales receipt or an online order record as evidence of sale). 
2. Damages as a result of quality-related factors, but not due to user abuse. 
3. Damages as a result of uncontrollable factors (ex. natural disasters). 
 
*Note Damages caused by improper customer use or a lack of correspondence with the MiLi product manual are not covered by the one-year warranty policy. 

All products come with our one-year warranty policy beginning from the date of purchase.

Product Shipping Information: After contacting our after-sales, please ship your product to our After-Sales Service Center for inspection and repair. 
 
Our shipping address is: 530-1285 West Broadway  Vancouver, BC, Canada. V6H 3X8

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